Reviews policy

Last updated: 4 October 2026.

Who can review

Only people we have a real relationship with: buyers who receive a personal link in the email sent after their order is delivered (or who confirm their purchase with the order number and email), and guests to whom we have given the product. Each link works for one review only.

Reviews collected through other channels

Some families send us their opinion by messaging, email or social media. We transcribe them with their permission, without changing them. These reviews do not carry the verified purchase tag.

How we verify

Reviews tagged “Verified purchase” come from the link tied to a paid order in this shop. Reviews cannot be written without that link. We do not buy, invent or edit reviews.

Incentives

If a person received the product for free or at a discount to try it, their review says so visibly, and they are expressly asked to write what they really think. We do not pay for positive reviews or make any benefit conditional on the sentiment of a review.

What we publish

We publish all reviews, positive and negative. We only remove those containing insults, illegal content, advertising, third-party personal data (for example phone numbers or addresses), or that do not talk about the product or service. We may reply publicly to a review; we do not edit it.

Your data

By submitting a review you agree to it being published with the name you enter (we suggest first name and initial only) and the photos you upload. You can ask us to remove it at any time by writing to support@cozy-cubs.store. More information in the privacy policy.

Something looks wrong?

If you see a review that breaks these rules, email support@cozy-cubs.store.